Partner Determination Procedure-access sequence

[Former Member]

Dear Gurus,

My requirement is support team determination when message is created.I maintained the Rule 13200137 in PFAC_RESPO.

In this below path in procedure SLFN0001 against partner function procedure of funcions SLFN0003 SUPPORT TEAM (CRM).IN THE PARNER DETERMINATION TAB acces sequence and Determination Time in Partner Determination are empty.

what values should i maintain here so that support team determination will happen as per the rule 13200137

SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration -> Scenario Specific Settings ->Service Desk -> Partner Determination Procedure -> Define Partner Determination Procedure.

plz guide me

[Former Member]

Hey SAPuser,

You can use access sequence Organization data: Service Team using product or rule....

If this does not work out, then you need to work out some other access sequnce which starts with something like: Organization data: ........

Reward for usefull post...

Regards,

Anand