Hello,
The following situation has arisen in our production environment:
A user created a sales order with 3 line items. The DA (outbound delivery) and invoice were subsequently created and the invoice was released to accounting. The document flow of the sales order showed:
Sales order....................completed
Delivery.........................completed
Invoice...........................completed
Accounting document.....completed
Line items 20 and 30 were appearing correctly in all documents. But, for line item 10 a quantity of 0 was showing in the delivery doc and the invoice. The accounting document was also reflecting only line items 20 and 10. However, in the sales order line item 10 had a quantity of 1. I don't understand how this situation could have arisen. Does SAP normally allow delivery and invoice docs to be created with line items of 0 quantity? I tried to correct the situation by changing the quantity of line item 10 in the sales order to 0 but the system would'nt allow me to do this. However, I could change the quantity of this line item to any other value, e.g. 1, 2, using VA02. Why did the system allow me to change the sales order when subsequent documents had been posted? This shouldn't be possible by my understanding.
I then attempted to apply a reversal to these documents. I asked one of our finance users to reverse the accounting doc but the system did not allow this. A message appeared: "Not possible to reverse the document in financial accounting". F1 help said that "this document was not posted in the Financial Accounting module, VBRK is, rather, of type 'Billing document'.". It also said to reverse the original document, i.e. the invoice. I used VF11 to reverse the invoice successfully. I then used the Delivery doc. number in VL09 to reverse goods movements. This was also done successfully.
I then used VL02N to delete the DA (delivery). This caused some complications due to batch split but I eventually managed to delete the DA. I then used VA02 to delete the original sales order. I then had the user create a new sales order with 2 line items corresponding to line items 20 and 30 in the original sales doc and create a subsequent new delivery document and invoice. Invoice was also successfully released to accounting.
My questions are:
1. How was it possible to arrive at this situation in the first place where sales doc is different from DA and invoice and how is it possible to change sales doc when subsequent documents have been created?
2. How can delivery and invoice have line items with quantity 0?
3. When delelting the delivery doc, how to check if done properly with batch split? Incidentally, when the new sales doc and delivery were created, the delivery picked up the quantities from the same batch numbers as the original delivery. Can I take this as a sign that deletion of delivery doc with batch split was done correctly?
4. Have I performed the reversal process correctly? Will there be any impact in finance or sales reports?
The user has just informed me that payment was posted for the earlier invoice. This payment is showing as cleared in FBL5N with reference to the old invoice number. Now the new invoice will remain open? How to resolve this?
Sorry for the extremely long post. If someone can help me, especially with my last question regarding payment posting I would be really grateful. Thanks in advance.
Regards
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