Sent message in Service Desk have empty description

[Former Member]

We have configurated the Service Desk sync feature, but Solution Manager don't have filled the description field.

Message appears in SLM site with empty description.

Have anyone fixed this?

Marcos Petry

[Former Member]

hi,

have you checked the message in the transaction crm_dno_monitor .If not please check it inside the transaction data tab and then to overview tab and look for the description above the system data

[Former Member]

hi,

have you checked the message in the transaction crm_dno_monitor .If not please check it inside the transaction data tab and then to overview tab and look for the description above the system data

[raguraman_c]

Hi,

[This 1019727] Note would solve your problem.

Feel free to revert back.

--Ragu

Edited by: Raguraman C on Jun 26, 2008 8:22 AM