Service desk Email automation.

[Former Member]

Hello All,

I have implemented service desk function with e-mail automation sucessfully. But, we have requirement to deliver e-mail with "message priority" information.

I have used smarform "CRM_REMINDER_MAIL_01" which is currently sendmail to "message processer" and and reported by person. This smartform is not sending priority of message. I am told the smartform "CRM_SLFN_ORDER_SERVICE_01" will do the job, but when I use this smartform, I could not send message and I am warned with error "INCORRECT CALL FUNCTION".

Any help is much appriciated.

Krishna

[raquel_pereiradacunha · Accepted solution]

Hi,

This is the detail of the action I mentioned in your other post:

Action Definition SLFN0001_ADVANCED_MAIL

Description E-Mail to Message Creator

Smart Forms Mail

Form Name CRM_SLFN_ORDER_SERVICE_01

Processing Class CL_DOC_PROCESSING_CRM_ORDER

Processing Method CRM_SRVORDER_EXEC_SMART_FORM

I use Solution Manager 4.0, but I had the same action in SolMan 3.2 and never had the error you have.

Is that what you are using?

Regards,

Raquel Cunha

[Former Member · Accepted solution]

Many Thanks for your quick reply. I am currently using the process

CRM_ORDER_EXEC_SMART_FORM.

Will try with one you advised and let you know how it goes.

We are using solman 4.0

Regards,

Krishna

[Former Member · Accepted solution]

All Working Perfectly !

Cheers.

Krishna