oocu_resp-Responsibility rule

[Former Member]

Hi,

this txt oocu_resp.. i know it's used for responsibility rule... Can any one explain me what is the significance of his responsibility rule in SRM.... and why we use responsibility rule..

Points will be rewarded

sam

[Former Member]

Issue resolved

[imthiaz_ahmed]

It is not subject to any particular module nor it behaves differently. As you know and it is used for determining agents based on some inputs similar to querying a table. In SRM, it's upto you and if there is a need you can choose this option.

Regards, IA