Service Desk Message Notification with Priority.

[Former Member]

Hi,

Service desk functionality is configured on our Solution Manager 4.0 System which is sending automatic e-mail updates to users, but priority of the e-mail is not in the message.

Project management, need priority to be mentioned in e-mail. Where and what changes or configuation should I make to achive this ?

Regards,

Krishna

[raquel_pereiradacunha · Accepted solution]

Hi,

is this update that you mentioned sending the standard smartform CRM_SLFN_ORDER_SERVICE_01 as the standard action SLFN0001_ADVANCED_MAIL does? This smartform has the priority by default, you should not have this problem.

Which action are you using for sending the e-mail ?

Regards,

Raquel Cunha.

[Former Member · Accepted solution]

Hi ,

That seems to be the correct solution. But, when I use that form that call function is not accepted and system is raising dumps.

Any advice ?

Regards,

Krishna