SolMan's Service Desk for Non-SAP systems

[vsat]

Dear All,

Can i utilize SolMan's Service Desk for Non-SAP systems exists in the landsacape for incidents (belongs to Non-SAP systems)?

What is the difference between SolMan's Service Desk and available Remedy / Magic etc. ?

Please help me out in this questions.

Regards,

Rao.

[Former Member]

First solution manager is CRM system, you are can implement this for support any products in your organization.

If you use solution manager for non-SAP products, you have to buy license SAP Solution Manager Extended Service Desk