How to re-start the workflow for Shopping carts in WAITING status

[Former Member]

Hi

We are using 1-step approval work flow, and we get some strange issue. We can add approver in the workflow, but after we click order button and back to check status again, sometimes there will be "Ad-hoc agent not found" issue. Do you know how to solve?

And one workaround for user is to re-add the approval, and sometimes the shopping cart back to normal. But sometimes, after we add the approver, the shopping cart are in waiting status:

Workflow Item:

Workitem-ID 000000714642

Task WS10000276

Text One-Step Approval: Value limit: Shopping Cart

1000114698

Status WAITING

Statustext Waiting

Date 13.06.2008

Time 10:41:22

So may I ask how to re-trigger the workflow?

[Former Member]

This message was moderated.

[Former Member]

Hi,

Thx for that. I need to trigger the Approval workflow to go the the approval manager.

Can u give me the document on this? thx, kerry.liu [at] ap.effem.com.

Thx very much

Kerry