on 06-14-2008 11:28 AM
Hi,
Can we use solution manager as a Supporting or ticketing tool.
Could any one please explain me briefly how it can be used as a Ticketing tool.
How end user send his tickets using this tool.
And can we solve / close ticket using tool.
Reg,
Ashok
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Yes - this is called "Support Desk". Documentation is available in the customzing (SPRO - IMG) and http://service.sap.com/rkt-solman
Markus
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.