Troubleshooting

[Former Member]

Hi Guys,

Can anyone help me to provide a best document(s) to use Runtime workbench to troubleshoot issues in xi support project?

Thanks & Regards,

Suresh

[Former Member · Accepted solution]

HI Suresh

In general u have to Monitor SXMB_MONI, SMQ2, SMQ1 & RBW for Error Message.

If there is any error u have to find the reason of error.

Then either u can resend it or u have to cancel it.

In IDOC scenarios most of the time Error comes bcoz IDOC comes with blank values for required Fileds & then Mapping fails........... in such cases u have to cancel that message & tell R3 ppl to resend the IDOC.

Then some times messages get stuck in queues......... u hv to resend them.

you refer the following links for the production support

Responsibilities of Development Support person:

Some errors in an XI production environment

/people/prashanth.azharuddin/blog/2006/11/24/some-errors-in-an-xi-production-environment

http errors :

/people/krishna.moorthyp/blog/2006/07/23/http-errors-in-xi

XI: Timeouts, timeouts, timeouts....

/people/michal.krawczyk2/blog/2006/06/08/xi-timeouts-timeouts-timeouts

Refer the XI troubleshooting guide this will help you.

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/bd5950ff-0701-0010-a5bc-86d45fd5...

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/108ba391-e826-2a10-608f-c1769c51...

SLD guide:

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/652b1f46-0a01-0010-25ae-e7cb07b5...

HTTP error debugging:

/people/krishna.moorthyp/blog/2006/07/23/http-errors-in-xi

Troubleshooting File-to-IDOC Scenario in XI.

/people/venugopalarao.immadisetty/blog/2007/01/24/troubleshooting-file-to-idoc-scenario-in-xi

troubleshooting SOAP:

/people/varadharajan.krishnasamy/blog/2007/01/09/troubleshooting-soap-message--xi

Proxy:

Debugging Inbound Proxy:

/people/stefan.grube/blog/2006/07/28/xi-debug-your-inbound-abap-proxy-implementation

SPROXY not working:

/people/vijaya.kumari2/blog/2006/01/26/how-do-you-activate-abap-proxies

responsibilities for a support project depends on Project.

cheers

reward points if found useful

[Former Member]

Check this out - http://www.riyaz.net/blog/index.php/2008/06/04/xipi-sap-xi-troubleshooting-guide/

[GabrielSagaya]

Alert troubleshooting guide

http://www.saptechies.com/xi-alerts-troubleshooting-guide/

XI/PI: SAP XI Troubleshooting Guide

http://www.riyaz.net/blog/index.php/2008/06/04/xipi-sap-xi-troubleshooting-guide/

IDOC troubleshooting

/people/venugopalarao.immadisetty/blog/2007/01/24/troubleshooting-file-to-idoc-scenario-in-xi

Troubleshooting File to IDOC

/people/venugopalarao.immadisetty/blog/2007/01/24/troubleshooting-file-to-idoc-scenario-in-xi

(CCMS-Alert monitoring)

/people/sap.india5/blog/2005/12/06/xi-ccms-alert-monitoring-overview-and-features

secure

/people/michal.krawczyk2/blog/2007/05/09/xipi-secure-storage-service-with-user-defined-funtions

*Authorizations in XI *

/people/michal.krawczyk2/blog/2005/05/25/xi-how-to-add-authorizations-to-repository-objects

Authorizations in XI

http://help.sap.com/saphelp_nw04/helpdata/en/58/d22940cbf2195de10000000a1550b0/content.htm

Alert configuration

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step

Trouble Shoot alert config

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide

Simple adapter and message monitoring

/people/michal.krawczyk2/blog/2005/01/02/simple-adapter-and-message-monitoring

How to test your mapping

/people/michal.krawczyk2/blog/2005/09/16/xi-how-to-test-your-mapping-in-real-life-scenarios

XI messages error

/people/sap.user72/blog/2005/11/29/xi-how-to-re-process-failed-xi-messages-automatically

[Former Member]

Thanks for the helpful information. Sorry for the delay in giving points.

Regards,

Suresh.

[Former Member]

hi suresh

check

Note 717508 - Error in the Tool/Runtime Workbench message display

Note 768456 - Troubleshooting Runtime Workbench XI 3.0

check SAP note: 750287 (XI 3.0 Runtime Workbench: Alert configuration does not start) and chenge values in your ExchangeProfile

regards

chandra

[Former Member]

1) You would like to configure the Runtime Workbench and/or are experiencing error messages when using the links provided on the start- page of the Runtime Workbench (Solutions I, II, III).

2) You cannot logon to the Runtime Workbench, but get the error message that "no login module succeeded" (Solution IV).

Other terms

Alert Framework, Component Monitoring, Runtime Workbench, XI, Exchange Infrastructure, Alert Inbox, End-to-End Monitoring, login modules

Solution

I. The Configuration Guide

The Configuration Guide of XI/PI describes the basic Configuration steps. Please check if all of them are done:

- Settings in the Exchange Profile

- Technical users

- ITS plug-in

- SLD content

- Activating SICF services

- Creating destination pmistore

II. Settings in the Exchange Profile

1. Sometimes the parameter com.sap.aii.rwb.server.centralmonitoring.httpport (or com.sap.aii.rwb.server.centralmonitoring.httpsport) is set to 5<sysnr>00. This is the wrong port, instead the http port of the Web Application Server has to be entered. It can be found in transaction SMICM -> GoTo -> Parameters -> Display (tpyically 80<sysnr>).

2. If you have changed the password of Runtime Workbench user (property com.sap.aii.rwb.serviceuser.pwd.name) at some point in transaction SU01, you have to maintain the correct password with the parameter com.sap.aii.rwb.serviceuser.pwd. See also notes 721548 "XI 3.0:

Changing the passwords of the XI service users", 936093 "XI 7.0: Changing the passwords of XI service users" and 999962 "PI 7.10: Change passwords of PI service users".

3. The parameter com.sap.aii.rwb.server.centralmonitoring.r3.ashost has to use the fully qualified host name. See also note 750287 "XI 3.0 Runtime Workbench: Alert configuration does not start"

4. You have made the changes, but they are not used at runtime. Please update the cache by calling the following URL: http://<J2EE-Host>:<J2EE-Port>/rwb/rtc?op=init

III. Services in transaction SICF

1. In addition to the Configuration Guide, the following services need tob be activated for the Alert Configuration:

- /sap/bc/bsp/sap/system,

- /sap/bc/bsp/sap/public/bc

- /sap/public/bsp/sap/public/bc

- /sap/public/bsp/sap/system

- /sap/public/bsp/sap/htmlb

- /sap/public/bc

- /sap/public/bc/ur

IV. Login modules

XI3.0/XI7.0

Via the Visual Administrator several login modules should be defined. If they are not defined, every logon attempt will fail. To check these login modules, open the Visual Administrator and navigate to Server -> Services -> Security Provider. Search for the following entries:

- sap.com/com.sap.xi.mdt*mdt

- sap.com/com.sap.xi.rwb*rwb

- sap.com/com.sap.xi.rwb*rwb_mdt in the list of Components.

After marking it, there should be several login modules visible on the right side of the screen, on the tab "Authentication". If there are none, add the following standard modules using the button "Add New":

1. EvaluateTicketLoginModule with the Flag "Sufficient" and add the option ume.configuration.active=true via the "modify" button.

2. BasicPasswordLoginModule with the Flag "Requisite"

3. CreateTicketLoginModule with the Flag "Optional" and add the option ume.configuration.active=true via the "modify" button.

PI7.10

Via the NetWeaver Administrator several login modules should be defined. If they are not defined, every logon attempt will fail. To check these login modules, open the NetWeaver Administrator with the following URL http://<J2EE-Host>:<J2EE-Port>/nwa and navigate to Configuration Management->Security->Authentication. Search for the following entries:

sap.com/com.sap.xi.mdt.soa*mdt_soa

sap.com/com.sap.xi.mdt2*mdt

sap.com/com.sap.xi.rwb*rwb

in the list of Components.

After marking it, there should be several login modules visible on the lower part of the screen, on the tab "Authentication Stack". If there are none, press the "Edit" button and add the following standard modules using the button "Add":

1. EvaluateTicketLoginModule with the Flag "Sufficient" and add the option ume.configuration.active=true via the "add" button in the "Login Module Options" section.

2. BasicPasswordLoginModule with the Flag "Requisite"

3. CreateTicketLoginModule with the Flag "Optional" and add the option ume.configuration.active=true via the "add" button in the "Login Module Options" section.

REGARDS

chnadrakanth