Complaint Processing in 4.70 with EA-APPL 110 and EA-RETAIL 110

[Former Member]

Dear Gurus

we are using SAP IDES Retail 4.70 with support package below

EA-APPL 110 0000

EA-RETAIL 110 0000

PI 2004_1_470 0000

PI 2003_1_470 0000

PI 2002_2_470 0000

PI 2002_1_470 0000

PI_BASIS 2002_1_620 0000

PI_BASIS 2002_2_620 0000

PI_BASIS 2003_1_620 0000

PI_BASIS 2006_1_620 0000

PI_BASIS 2004_1_620 0000

PI_BASIS 2005_1_620 0000

SAP ABA 620 0000

SAP APPL 470 0000

SAP BASIS 620 0000

we are trying to configure for the Complaint Processing feature in SD-Billing. Is it possible to implement Complaint Processing in EA-APPL 110 ???

because we cannot find the path for configuration below in SPRO.

the quote below are taken from SAP release notes 4.70 with EA-APPL 200

8.4 SD-BIL Billing

8.4.1 Complaints Processing (New)

*Use*

As of SAP R/3 Enterprise Retail 2.00 (EA Retail 200), you can use the Complaints Processing function.
This function lets you enter a complaints reason and create all sales and billing documents with reference
to a billing document. You can change the quantity, unit of measure, material, and certain conditions in
the documents. A maximum of two documents can be generated for each complaints reason. You can also
display an overview of the documents that have already been generated for a billing document, such as
credit memos and returns.

*Effects on Customizing*

If you want to use the Complaints Processing function, you must first make the appropriate settings in
Customizing for Sales and Distribution under Billing -> Billing Documents -> Define Reasons for
Complaint.

*See also*

For more information, see the SAP Library under SAP R/3 Enterprise Application Component ->
Logistics -> Sales and Distribution -> Billing -> Complaints Processing.

please advice ! thanks

[Former Member]

got answer and confirmation from SAP Support

complaint processing is new feature in EA-APPL 200