Service Industry.

[Former Member]

HI,

We are consulting and outsourcing ( software) industry. We decided to implement SAP in our Office. For Sales and distribution point of view how we can implement SAP in our company.Actually this is service industry. Any other module is there for Service Industry or we can implement in SD module.

Regards,

jyothi.

[Former Member]

ANSWERED.

[Former Member]

Hi Jyothi,

You can implement the standard SD module for services without problems. You can find some documentation in the below link:

http://help.sap.com/erp2005_ehp_03/helpdata/EN/dd/55fc07545a11d1a7020000e829fd11/frameset.htm

There is a module called "Customer Service", but then it is meant for Repair / Service of physical objects, and mostly related to complaints or repairs of previously-sold machinery. You can consider using this module also (especially Service Notification), to record customer calls.

The difference between the two modules is that the CS module is better if you are not sure of the value of the services when the customer places the order, and need to bill the customer based on the effort used (i.e. Resource-Related Billing). However, if you know what the customer has ordered at the beginning itself, and are sure that it's not going to change, then the SD module is sufficient.

Hope this helps,

Regards

Nikhilesh