Unfinished e-mails

Hi Gurus,

I have a problem in Interaction Center Web Client. I want to save email and time after, recover this email.

Hi can save the email and the system show the message "Draft message saved", and after I search the email in the Option "Unfinished e-mails", but I obtain the next error "Type= APPLICATION_ERROR, ID= GET_PENDING_MESSAGES_FAILED, description= 16AA9A3937A9BB56E10000000A11447B "

Any idea?

I need something special for save the email??




Hi Lyda,

Normally the draft email is always linked to an Interaction Record. Based on that IR, you will find it in the business context.

Over the last 2 months we have raised some oss messages, which resulted in a lot of oss notes and changes made by support. So before you want to use draft emails, please look on oss for subjects as draft email + save + business context.

Problems occured with saving draft emails, getting them back, showing them in the business context of Service Tickets and interaction Records, having multiple drafts on 1 service ticket etc...

You will find a lot of notes from april and may 2008.

Kind regards,


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