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Unfinished e-mails

Hi Gurus,

I have a problem in Interaction Center Web Client. I want to save email and time after, recover this email.

Hi can save the email and the system show the message "Draft message saved", and after I search the email in the Option "Unfinished e-mails", but I obtain the next error "Type= APPLICATION_ERROR, ID= GET_PENDING_MESSAGES_FAILED, description= 16AA9A3937A9BB56E10000000A11447B "

Any idea?

I need something special for save the email??

Regards,

Lyda

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replied

Hi Lyda,

Normally the draft email is always linked to an Interaction Record. Based on that IR, you will find it in the business context.

Over the last 2 months we have raised some oss messages, which resulted in a lot of oss notes and changes made by support. So before you want to use draft emails, please look on oss for subjects as draft email + save + business context.

Problems occured with saving draft emails, getting them back, showing them in the business context of Service Tickets and interaction Records, having multiple drafts on 1 service ticket etc...

You will find a lot of notes from april and may 2008.

Kind regards,

Micha

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