Tray selection of printer doesn't work with printing order confirmation

[former_member461141]

Hello,

When we try to print output for the order confirmation document (BA00 and custom ZBA0) on a different paper tray (e.g. tray 2 for printer avbekyo-01_tray2 in SAP R/3) then the ouput is printed to tray 1 in stead. We have defined two different printers in SAP for the tray selection. We tested the ouput on different printers, besides the avbekyo-01 and went wrong on the others also. When we print out an invoice (ZRD0) to the printer on the second tray, the invoice is printed correctly from the second tray. With an ABAP developer we debugged the print process, but no code leads to the fact that the output for the order confirmation should be printed to the first tray, while the second tray was selected in the output record. In the code still the second tray is processed, but printed on the first. The only difference we can find is that the order confirmation is SAPScript and the invoice is a Smartform. Does anyone know a solution?.

Kind regards

[Former Member · Accepted solution]

Please check the configuration in SPAD->output Device(selct your output device and double click)->in output attributes tab>Paper trayset the "Paper tray 2

[former_member461141 · Accepted solution]

This setting is not yet activated. We are going to try, thanks for your reaction. I will post if this was the solution.

Edited by: Chantal Polman FUNC ACCOUNT on Jun 4, 2008 9:42 AM

[former_member461141]

Unfortunately the setting doesn't resolve the problem. We also have activated the settings of Tray2 in the option Tray Info.

Edited by: Chantal Polman FUNC ACCOUNT on Jun 4, 2008 2:32 PM