about returns

[Former Member]

sir

how to create returns order with complaints

regards

senthilkumar N.K.

[Former Member]

hello, friend.

to create a sales return order, just do VA01 and select document type RE or an equivalent type defined in your system. then, you enter the details the same way as when you are processing a sales order. when you save the returns order, this is automatically blocked for billing. whether your returns order will reference an invoice or not depends on your business requirements. if you wish to reference an invoice, make sure that copy controls are set between the invoice and the returns order.

if you wish to process further, you can either process inbound delivery (for returns) by doing VL01N with reference to your returns order. you then post goods receipt (picking is not relevant). this step is not mandatory for you to go to the next step.

the final step is to create the credit memo by doing VF01 and entering your returns order number. the system will automatically select the billing type. you can do this only if the billing block in the returns order has been removed either by VA02 or V23. when you save the credit memo, this may be blocked from posting automatically to accounting depending on your configuration of billing type. if the credit memo has been initially blocked from posting, you can effect the posting by manually releasing to accounting using VF02 or VFX3.

regards.

[Former Member]

Hello,

Create a return order RE with reference to the Invoice. Create a return delivery LR with reference to the retrun order. Do the post goods receipt (VL01N). Create a credit memo request / Credit memo with reference to the order.

Prase

[poorna_yalamanchili]

use VA01 to create a return order (RE type), and delivery would be LR type (return).

if at all the movement type is 651 then system will not generate accounting document upon doing Post goods Receipt ,the stock will be in the return location.

use movemnt type 453 to get the stock in unrestricted.

With reference to the above return delivery raise Credit memo (RE) with transaction VF01.

[Former Member]

Hi,

It will be return order processing.

1.Return sales order with reference with Orignal invoice

2.Return Delivery

3.PGR

4. Credit memo.

Complaint code you can eneter in return order reason and /or text in sales order

Reward points if useful

Regards,

Amrish Purohit