support team determination

[Former Member]

Hi ,

whenever I am raising message from satellite system, support team is not automatically assigned in solution manager system

In the support team determination ,the following action logs found.

When message is created, find support team responsible

GREEN-SUCCESS Date: 02.06.2008 Time: 17:00:01

GREEN-SUCCESS Processing CRM_DNO_PARTNER_1 Is Started

RED-ERROR Incorrect parameter transfer ()

RED-ERROR Action could not be successfully executed

Pls suggest

[Former Member]

Hello,

Please check if you are trying to determine a Business Partner. For example, the standard determination rule 13200137 will deliver the support team, however if no business partner is assigned but only a position or organizational unit it cannot transfer the data.

So, I guess you should check if the organizational model is filled correctly, country code NL has been entered in the Service scenario for your support team, if the correct partner function (SLFN0003) is present in your partner determination and if a business partner has been crerated for the support team in the organizational model.

Hope this helps!

All the best,

Patrick