Service Desk: Can't find Support Team when creat.message in satellite syste

[Former Member]

Hi all,

strange thing:

In service desk I customized the partner determination rule for the support team with the rule AC13200137.

(In the rule pretty much everything is filled with * )

a) when creating a message via transaction NOTIF_CREATE within solman itself, the support team can be determined without any problems.

b) when creating a message in a satellite system via ->Help ->Create Support Message, the message gets created in the solution manager, but the support team could not be determined.

In the action log for "when message is created, find

support team responsible" the protocol is red.

Details of the log:

- green: Date and time stamp

- green: Processing CRM_DNO_PARTNER_1 is started

- red: Rule container does not exist

- red: Actim could not be successfully executed

Any idea why this is acting differently ?

Thanks

Christian

[Former Member]

hi,

It might be because of the buffer synchronization problem , you can try executing the program

HRBCI_ATTRIBUTES_BUFFER_UPDATE

in se 38 and see whether the responsiblites that you created are getting updated.Its because of the master data change and some time it take a longer time to get updated in the database .

Goodluck ,hope this is gets resolved

from,

Varghese

[Former Member]

Please apply OSS NOTE: Note 1041455 - Partner dependant actions are not executed (2)

Kumar