Support Desk: Error in local message system - message is incomplete

[Former Member]

Hy Experts,

we're facing a problem in our Support Desk Implementation.

The support message created in the satelite system is incomplete, the numberrange is different as in SolMan.

If we give our user on SolMan the profile SAP_ALL it is working as expected, message will be created, numberrange fits. (Last Nr. +1, as expected)

If we do not gave SAP_ALL, what probably has to be a good idea, we got the error above.

RFC Back from satelite system is working fine.

The user in SolMan, and in satelite system has following Roles/Profiles:

SolMan ROLES

SAP_D_SOLMAN_RFC

SAP_SMWORK_INCIDENT_MAN

SAP_SUPPCF_ADMIN

SAP_SUPPCF_CREATE

SAP_SUPPCF_PROCESS

SAP_SUPPDESK_ADMIN

SAP_SUPPDESK_CREATE

SAP_SUPPDESK_DISPLAY

SAP_SUPPDESK_PROCESS

SAP_SV_FDB_NOTIF_BC_ADMIN

SAP_SV_FDB_NOTIF_BC_CREATE

Z_BC_RFC_TRUST

Z_RFC_ALL

Z_SAP_RFC_SM_CONFIG

Z_SAP_SUPPDESK_ADMIN

Z_SAP_SUPPDESK_CREATE

Z_SAP_SUPPDESK_DISPLAY

Z_SAP_SUPPDESK_INTERFACE

Z_SAP_SUPPDESK_PROCESS

Z_SUPPDESK

PROFILES

D_SOLMAN_RFC Solution Manager RFC Benutzer

S_BDLSM_READ Berechtigungsprüfung für Solution Manager SDCCN

S_CSMREG CSMREG

S_CUS_CMP Customizing zwischen Systemen vergleichen, nur Anzeigen

T-CM530004 Profile for role Z_BC_RFC_TRUST

T-CM530005 Profil zur Rolle Z_SAP_RFC_SM_CONFIG

T-CM530013 Profile for role Z_RFC_ALL

T-CM530014 Profil zur Rolle Z_SUPPDESK

T-CM530016 Profil zur Rolle Z_SAP_SUPPDESK_CREATE

T-CM530017 Profil zur Rolle Z_SAP_SUPPDESK_ADMIN

T-CM530018 Profil zur Rolle Z_SAP_SUPPDESK_DISPLAY

T-CM530019 Profil zur Rolle Z_SAP_SUPPDESK_PROCESS

T-CM530020 Profil zur Rolle Z_SAP_SUPPDESK_INTERFACE

Satelite System ROLES

SAP_BC_CSMREG

SAP_S_BDLSM_READ

SAP_S_CSMREG

SAP_S_CSMREG_PI

SAP_S_CUS_CMP

SAP_SV_FDB_NOTIF_BC_ADMIN

SAP_SV_FDB_NOTIF_BC_CREATE

PROFILES

S_BDLSM_READ Checkauthorization for Solution Manager SDCCN

S_CSMREG CSMREG

S_CUS_CMP Compare Customizing between systems, display only

SAP_ALL All SAP System authorizations

T-ED550420 Profil zur Rolle SAP_SV_FDB_NOTIF_BC_ADMIN

Note: the Z_* Roles are the origin SAP Roles for SUPPDESK modified as documented in sapnote 834534 OR Roles to change S_RFC and S_RFCACL, I will decide later wheter I delete the Z_*roles ore the origin:-)

does anybody know witch role/profile out of SAP_ALL has to be added to contact the SolMan Support Desk throug the satelite system???

Point will be rewarded!

Kind regards

Tom

[Former Member]

hi,

I checked all the roles and profiles you have given,i think you have missed the most important role for the creation of support message in solution manager SAP_SOL_SERVTRANS_CREATE, you also need the authorization object S_RFCACL ,S_RFC and S_RFC_VERS

with the activity execute for the object SAPSMO*

[Former Member]

Hi Varghese,

I'm configuring Sol. Man. in a VAR scenario. I'm having problems when I send the support message to SAP, I created a thread //message error "not authorization to Send notification" DNO031// detailing the error.

Please, could you told me the roles has those users you use to send support messages to SAP.

Me sapusers contains:

ZSAP_SMWORK_BASIC

ZSAP_SUPPCF_PROCESS

ZSAP_SUPPDESK_PROCESS

these roles are copy from standard roles, and are generated and user mantained.

and profiles SAP_ALL, SAP_NEW

On the other hand, the role SAP_SOL_SERVTRANS_CREATE doesn't exist at my SAP Sol. Man. SP16 system. Whcich is your Stack level?

Thanks and Regards

Raul Aguilar

[Former Member]

Hi Raul,

SAP_ALL and SAP_NEW doesn´t contain the RFC permissions.

Create a new Role Z_RFC in PFCG, add the Permission object S_RFCACL this works fine in our landscape.

May you have to assign the permissions S_RFC and S_RFC_VERS if you still have the error sending the message.

We are on 7.0 SP15 and doesnt have a role SAP_SOL_SERVTRANS_CREATE either, take SAP_SV_FDB_NOTIF_BC_CREATE instead.

kind regards

Tom

[Former Member]

Hi Raul,

Sorry for replying late .I have seen the roles which you have created, but for creating a support message in your support system you need to add SAP_SUPPDESK_CREATE.I think this could resolve your problem

Regards,

Varghese.K.Oommen

[Former Member]

Was an error in the rfc users permissions in SolMan.