html template change and refresh on ITS Admin

[Former Member]

hi all,

I need to change the HTML templates sent via email to the users. I found the files on the ITS server and changed them but when I view the same templates in ITS Admin then it is still showing the previous version.

The mentioned HTML templates are only present in the ITS server not as an internet service in SE80 so I cannot change and publish them from SAP.

Please advise that how can they be changed and refreshed so the changes to the layout appear.

Thanks,

FS

[thorsten_domsalla · Accepted solution]

Hello FS,

ITSAdmin and local files - so you are using an external ITS 6.20?

If you did not start up the ITS in debug mode with ~adminenabled you will need to restart the ITS to apply the changes (that will be preparsed and cached in the ITS for performance reasons).

With best regards,

TJ

[Former Member]

The files had to be published and server restarted.

[Former Member]

Hi,

there is a ITS parameter called statictemplates. It should be set for productive

systems in order to improve the performance but not for systems where the

templates may be edited.

regards

Tobias

[Former Member]

Hi!

If you are sure that these template files are in correct place then maybe you should just clear a cash (ADM Tool --> <instance> --> Utilities --> Flush/Clear --> Clear Template and Service Cache) if it is turned on.

Best regards,

Rorijs