Error during final phase of solution manager install

[Former Member]

Hello all...

I have run into a problem in the last step of the solution manager installation. From the dump below it seems to be trying to locate the jperflib and can't find it...

Any help is greatly appreciated and points will be rewarded. BTW, we have already implemented note 1094628 and it still fails...

Thanks!

Joe

WARNING 2008-05-28 14:50:46.254

CJSlibModule::writeWarning_impl()

Execution of the command "/usr/sap/SM1/DVEBMGS00/j2ee/ctc/LaunchOfflinectc.sh" finished with return code 255. Output:

java.io.BufferedInputStream@3d66aa18

May 28, 2008 2:50:43 PM ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Start Execution of Offline CTC TemplatInstaller

May 28, 2008 2:50:43 PM ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Looking for initial Properties in file '../../../config/usagetypes.properties'

May 28, 2008 2:50:43 PM ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Loading of initial Properties-File successful

May 28, 2008 2:50:43 PM ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Selected Usages:SolManager:SolManager Java

PerfTimes : loadNativeLayer: loading jperflib failed. no jperflib in java.library.path

May 28, 2008 2:50:45 PM ...ProviderFactory.initalize(Context)_1! [Thread[main,5,main]] Info:

May 28, 2008 2:50:45 PM ...rovider(ConfigurationProviderFactory) [Thread[main,5,main]] Info: !BrokerRegistry.register!ConfigManagerProvider

May 28, 2008 2:50:45 PM ...DataModelRepository.registerExtension [Thread[main,5,main]] Path: entering 'registerExtension'

May 28, 2008 2:50:45 PM ...DataModelRepository.registerExtension [Thread[main,5,main]] Info: registering extensions for 'http://www.sap.com/ctc/configurationmanager'

May 28, 2008 2:50:45 PM ...DataModelRepository.registerExtension [Thread[main,5,main]] Path: entering 'registerExtension'

May 28, 2008 2:50:45 PM ...DataModelRepository.registerExtension [Thread[main,5,main]] Info: registering extensions for 'http://www.sap.com/ctc/configurationmanager'

May 28, 2008 2:50:45 PM ...onControllerImpl.startUpProcessEngine [Thread[main,5,main]] Path: entering 'startUpProcessEngine'

May 28, 2008 2:50:46 PM ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Root Processes size:10

May 28, 2008 2:50:46 PM ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Root Process for Execute AI1

May 28, 2008 2:50:46 PM com.sap.tc.lm.ctc.PropertyLoader [Thread[main,5,main]] Info: Start Execution of Offline CTC TemplatInstaller

May 28, 2008 2:50:46 PM com.sap.tc.lm.ctc.PropertyLoader [Thread[main,5,main]] Info: Looking for additional Properties in file '../templateconfigurator.properties'

May 28, 2008 2:50:46 PM com.sap.tc.lm.ctc.PropertyLoader [Thread[main,5,main]] Info: Loading of additional Properties-File successful

May 28, 2008 2:50:46 PM ...ile.CULServiceReadProfileImpl.execute [Thread[main,5,main]] Path: entering 'execute'

May 28, 2008 2:50:46 PM ...ile.CULServiceReadProfileImpl.execute [Thread[main,5,main]] Path: args = input message: CTC

May 28, 2008 2:50:46 PM ...vice.validation.XMLValidator.validate [Thread[main,5,main]] Path: entering 'validate'

May 28, 2008 2:50:46 PM ...vice.validation.XMLValidator.validate [Thread[main,5,main]] Path: validating ok

May 28, 2008 2:50:46 PM ...vice.validation.XMLValidator.validate [Thread[main,5,main]] Path: entering 'validate'

May 28, 2008 2:50:46 PM ...vice.validation.XMLValidator.validate [Thread[main,5,main]] Path: validating ok

May 28, 2008 2:50:46 PM ...l.BrokerWriteProfileImpl.writeProfile [Thread[main,5,main]] Path: Entering method

May 28, 2008 2:50:46 PM ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Error:

ERROR 2008-05-28 14:50:46.255 [iaxxinscbk.cpp:282]

abortInstallation

CJS-00030 Assertion failed: in

function NW_Call_Offline_CTC_ind_ind_ind_ind_SubComponentContainer_callOfflineCTC() {

var nw = NWInstall.getSystem(context.get("sid"));

var ctcDirFs = nw.getCI().getInstanceDir().concat("j2ee", "ctc");

var ctcExeFile = installer.onWindows() ? "LaunchOfflinectc.bat" : "LaunchOfflinectc.sh";

var ctcCall = ctcDirFs.concat(ctcExeFile);

installer.writeTrace("CTC is in" + ctcCall);

ASSERT(arguments.callee, ctcCall.isExisting(), "CTC executable cannot be found in " + ctcCall.toString());

var pmgt = new ProcessMgt();

var app = pmgt.createChildApplication(ctcCall, []);

var userData = nw.getUsers().getAccountData(NWUsers.roles.SIDAdm);

var user = (new AccountMgt()).getUser(userData.name);

var env = pmgt.getProcessEnvironment();

if (installer.onUnix()) {

env.setUser(user);

}

env.setWorkingDirectory(ctcDirFs.getNode());

env.setEnvironmentVariable(new Property("JAVA_HOME", nw.getJavaHome().toString()));

installer.writeTrace("For the Offline CTC Call, JAVA_HOME is set to " + env.getEnvironmentVariable("JAVA_HOME"));

app.setEnvironment(env);

var retval = app.run([], true);

ASSERT(arguments.callee, retval == 0, "CTC retval is not 0 but " + retval);

installer.writeTrace("CTC has been called in Offline Mode.");

}

CTC retval is not 0 but 255

ERROR 2008-05-28 14:50:46.256

CJSlibModule::writeError_impl()

MUT-03025 Caught ESAPinstException in Modulecall: ESAPinstException: error text undefined.

ERROR 2008-05-28 14:50:46.257

FCO-00011 The step callOfflineCTC with step key |NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|5|0|NW_Call_Offline_CTC|ind|ind|ind|ind|7|0|callOfflineCTC was executed with status ERROR

Edited by: Joe Johnson on May 28, 2008 5:14 PM

[Former Member]

I solved my issue with the proper JDK for x64. I opened a message to find out there was such a download for 1.4.2_18-x64, however; 18-x64 does not work either and I had to revert to j2sdk1.4.217-x64.

The download is available here: Link: [http://java.sun.com/j2se/1.4.2/SAPsite/download.html] You will need to register with JAVA.

I also applied note 1094628 to avoid the issue that started this thread.

Most of the notes talk about JDK versions and their issues but make no mention of the "special" versions needed for x64. also searching the notes with various permutations of the JAVA x64 download did not reveal the link above I received it only after opening a note.

Good luck.

Edited by: Andrew Ryan on Aug 25, 2008 10:46 PM

[Former Member]

Was this problem solved ? I am getting similar errors messages at the last stage of the installation on a

Linux 64 bit platform...

[Former Member]

I am also having this issue with the install. I have read and applied note 1094628 with no luck. posted below is my log:

WARNING 2008-08-06 13:32:18.21
Execution of the command "G:\usr\sap\SOL\DVEBMGS01\j2ee\ctc\LaunchOfflinectc.bat" finished with return code 1. Output:         1 file(s) copied.java.io.BufferedInputStream@58a17083Aug 6, 2008 1:32:14 PM   ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Start Execution of Offline CTC TemplatInstallerAug 6, 2008 1:32:14 PM   ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Looking for initial Properties in file '../../../config/usagetypes.properties'Aug 6, 2008 1:32:14 PM   ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Loading of initial Properties-File successful Aug 6, 2008 1:32:14 PM   ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Selected Usages:SolManager:SolManager JavaPerfTimes : loadNativeLayer: loading jperflib failed. no jperflib in java.library.pathAug 6, 2008 1:32:16 PM   ...ProviderFactory.initalize(Context)_1! [Thread[main,5,main]] Info: !ConfigManagerProviderFactory.START_TRANSACTION!Aug 6, 2008 1:32:16 PM   ...rovider(ConfigurationProviderFactory) [Thread[main,5,main]] Info: !BrokerRegistry.register!ConfigManagerProviderAug 6, 2008 1:32:16 PM   ...DataModelRepository.registerExtension [Thread[main,5,main]] Path: entering 'registerExtension'Aug 6, 2008 1:32:16 PM   ...DataModelRepository.registerExtension [Thread[main,5,main]] Info: registering extensions for 'http://www.sap.com/ctc/configurationmanager'Aug 6, 2008 1:32:16 PM   ...DataModelRepository.registerExtension [Thread[main,5,main]] Path: entering 'registerExtension'Aug 6, 2008 1:32:16 PM   ...DataModelRepository.registerExtension [Thread[main,5,main]] Info: registering extensions for 'http://www.sap.com/ctc/configurationmanager'Aug 6, 2008 1:32:16 PM   ...onControllerImpl.startUpProcessEngine [Thread[main,5,main]] Path: entering 'startUpProcessEngine'Aug 6, 2008 1:32:17 PM   ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Root Processes size:10Aug 6, 2008 1:32:17 PM   ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Root Process for Execute AI1Aug 6, 2008 1:32:17 PM           com.sap.tc.lm.ctc.PropertyLoader [Thread[main,5,main]] Info: Start Execution of Offline CTC TemplatInstallerAug 6, 2008 1:32:17 PM           com.sap.tc.lm.ctc.PropertyLoader [Thread[main,5,main]] Info: Looking for additional Properties in file '../templateconfigurator.properties'Aug 6, 2008 1:32:17 PM           com.sap.tc.lm.ctc.PropertyLoader [Thread[main,5,main]] Info: Loading of additional Properties-File successful Aug 6, 2008 1:32:17 PM   ...ile.CULServiceReadProfileImpl.execute [Thread[main,5,main]] Path: entering 'execute'Aug 6, 2008 1:32:17 PM   ...ile.CULServiceReadProfileImpl.execute [Thread[main,5,main]] Path: args = input message: CTCAug 6, 2008 1:32:17 PM   ...vice.validation.XMLValidator.validate [Thread[main,5,main]] Path: entering 'validate'Aug 6, 2008 1:32:17 PM   ...vice.validation.XMLValidator.validate [Thread[main,5,main]] Path: validating okAug 6, 2008 1:32:17 PM   ...vice.validation.XMLValidator.validate [Thread[main,5,main]] Path: entering 'validate'Aug 6, 2008 1:32:17 PM   ...vice.validation.XMLValidator.validate [Thread[main,5,main]] Path: validating okAug 6, 2008 1:32:17 PM   ...l.BrokerWriteProfileImpl.writeProfile [Thread[main,5,main]] Path: Entering methodAug 6, 2008 1:32:17 PM   ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Error: Program terminated abnormally

ERROR 2008-08-06 13:32:18.21
CJS-00030  Assertion failed: in function NW_Call_Offline_CTC_ind_ind_ind_ind_SubComponentContainer_callOfflineCTC() {    var nw = NWInstall.getSystem(context.get("sid"));    var ctcDirFs = nw.getCI().getInstanceDir().concat("j2ee", "ctc");    var ctcExeFile = installer.onWindows() ? "LaunchOfflinectc.bat" : "LaunchOfflinectc.sh";    var ctcCall = ctcDirFs.concat(ctcExeFile);    installer.writeTrace("CTC is in" + ctcCall);    ASSERT(arguments.callee, ctcCall.isExisting(), "CTC executable cannot be found in " + ctcCall.toString());    var pmgt = new ProcessMgt();    var app = pmgt.createChildApplication(ctcCall, []);    var userData = nw.getUsers().getAccountData(NWUsers.roles.SIDAdm);    var user = (new AccountMgt()).getUser(userData.name);    var env = pmgt.getProcessEnvironment();    if (installer.onUnix()) {        env.setUser(user);    }    env.setWorkingDirectory(ctcDirFs.getNode());    env.setEnvironmentVariable(new Property("JAVA_HOME", nw.getJavaHome().toString()));    installer.writeTrace("For the Offline CTC Call, JAVA_HOME is set to " + env.getEnvironmentVariable("JAVA_HOME"));    app.setEnvironment(env);    var retval = app.run([], true);    ASSERT(arguments.callee, retval == 0, "CTC retval is not 0 but " + retval);    installer.writeTrace("CTC has been called in Offline Mode.");}CTC retval is not 0 but 1

ERROR 2008-08-06 13:32:18.21
MUT-03025  Caught ESAPinstException in Modulecall: ESAPinstException: error text undefined.

ERROR 2008-08-06 13:32:18.21
FCO-00011  The step callOfflineCTC with step key |NW_Doublestack_CI|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|16|0|NW_Call_Offline_CTC|ind|ind|ind|ind|7|0|callOfflineCTC was executed with status ERROR .

I am trying to install Solution manager 7 on Windows 2008 with MS SQL 2005 installed on 2003. This is a distributed install.

What am I overlooking?

[former_member185954]

Hello,

Please check the following thread and let me know if the answer posted in that thread solves your issue.

Regards,

Siddhesh

[Former Member]

How were you able to solve this problem? I have having the very same issue.

[Former Member]

Thanks for the reply, but as mentioned earlier, I have applied the note and updated jar file and still fail at the same point.

We are installing 7.0SR3 on LINUX/Oracle...

It seems from the error that it can't find the jperflib.jar file in the java.library.path. I have confirmed that the file does exist, and in fact it exists in a number of places, but it seems like none of them are the java.library.path.

How can I determine what the java.library.path is? I'm hoping that will resolve the issue once I get the file copied into the correct directory.

Thanks!

Edited by: Joe Johnson on May 29, 2008 12:00 PM

[Former Member]

Are you installating Solman 7.0 SR3? Please specify OS/DB

Please check SAP .Note 1094628 - Error in step Call OfflineCTC from SAPInst 7.0 SR3

This talks about putting missing library file.

Raj