Change WBS in CJ20N -> Service Order change log

[Former Member]

Hi PS experts

Scenario.

Service order 1 has WBS element A.

User goes into CJ20N and changes the WBS ID/ name to A2.

Service order 1 now automatically has WBS element A2. However, if you look at the change logs on the service order, there isn't one for the allocation of this WBS change. Is there a way of updating the change order log for the service order? When saving in CJ20N it must update the service order through the back door.

Thanks for looking.

[Former Member · Accepted solution]

System stores the WBS element using external and internal numbers. What the user has changed in your case is only the external number and the internal number (which is system generated) would remain the same.

That's the reason the external ID is updated in SO. Don't think you can get his logged in change log of order. Is change document activated for the order type? Even if checked I really doubt if this would be logged using standard.

Let's see other views on this.

Regards

Sreenivas

[Former Member · Accepted solution]

Hi

Yes, change document is updated for Order Type.

I thought this might be the case, do you think raising this with OSS may help?

Basically this is all in relation to BW. We are extracting delta's for Service Orders but as the WBS change is not changing the change history on the Service Order, then BW is not picking up this change.

Any other suggestions would be welcomed.

Thanks