Third party order

[Former Member]

Hi sap gurus,

1. What s the diff b/w direct and indirect Third party sales order?

2. How the ticket comes to FC. and after rectification how he will send back.

will the team leader assigns the tickets .or directly from the end user.

[Sunil76]

Hi Jasmine,

Third party sales is a special business transcation in SD,

When there is demand from customer and the business contact the vendor and ask the vendor to the ship the material directly to customer and raise an invoice on the busines, on reciept of goods by customer the business raise a inoivce on customer, here untill you do the invoice verification you cannot raise the sales invoice.

Item category group is BANS

Item category used is TAS

Schedule line category CS - may or may not raise a PR

Regards

Sunil

[Former Member]

Hi

The below mentioned is the third party process:-

1) Customer gives order to our company and the product which he ordered is dispatched through one of our vendor or supplier directly to customer place and once we receive the Proof of delivery from Customer then we charge him.

2. How the ticket comes to FC. and after rectification how he will send back.

Usually the ticket will be assigned by the Team lead or a module lead. So once the ticket is assigned to you, You need to complete it in a given deadline and test it in the QA system and deliver the same.

And all these tickets allocation can be monitered and maintained by different support tools.

End user cannot issue the ticket directly.

Regards,

Mallesh.

Edited by: Mallesh on May 28, 2008 9:43 AM

[Former Member]

Hi

Iam not aware about direct and indirect third party sales order. I suppose there is only one type of processing of third party sales order which according to you should be the direct one.

Generally tickets are accessed through different tools and the one used by us is remedy. The process is that the user generally will not have access to remedy and logs the issue with a service desk. The service desk logs this as a ticket in remedy to a particular bucket which is ERP_Support in our case with all the details of the issue and customer contact details.

We access the remedy and can see the tickets raised in ur SAP bucket. We contact the user through mails and get the screen shots of error message and provide the solution. In remedy there is an activity log which needs to be updated on timely basis.

Regards