Service Desk -> support team determination

[Former Member]

hello,

i am trying to configure support desk in solution manager an i have been folowing this blog:

/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i

now the sold to party is determined when i create a message, but the support team isn't.

do you know what more configurations i should do?

thx

ps: every helpfull answer will be rewarded.

[Former Member]

i have solved this problem:

/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination

now my question is how can i make the list of components smaller and change the name of these components?

thx