Service confirmation Tolerance

[Former Member]

Hi,

I am on SRM 4.0 ECS

I want to allow tolerance during service confirmation and have set tolerance group and tolerance key in cross-application basic settings (CF with 10 % over tolerance, DQ and DA) and assigned the tolerance group to user

After SC is created, I went into change PO Item data -> Basic data tab and added 10% over tolerance which was set in CF (Tolerance key of DQ and DA was not available here not sure why )

But later when I try to confirm within the overtolerance limit of 10 % I get two error message

(1) System status INCM is active (Confirmation 5000000107)

(2)Quantity too high (tolerance limit of 0.00 and USD exceeded) (Item 1)

The question is why am I getting error message # 2 even though tolerance key was set and was picked up in PO. What setting needs to be maintained in backend ?

I believe similar to DQ or CF tolerance key which was set in SRM for confirmation, in R3 also I need to set tolerance key for confirmation.

However When I go to R/3 and check the tolerance key available for confirmation I have just B1 and B2 for order price qty variance and VP moving average price variance... There is no DQ nor CF in R/3

Any inputs would be appreciated

[former_member206968 · Accepted solution]

Hi Venky,

Your error message shows, "Quantity too high (tolerance limit of 0.00 and USD exceeded)".The error shows absolute value rather than a percentage exceed.

I think you need to maintain the absolute limit correctly for your tolerance key? In case of tolerance check,its the absolute limit that takes priority over percentage limit check.

Thanks

Sanjeev

[Former Member · Accepted solution]

Sanjeev,

Thanks for your input

I have mainted tolerance key DA and DQ where the obsolute limit in terms of dollars has been maintained. Still I get the same error message. I have tried to remove DA and DQ and just maintain CF to find if only % limit is checked and not dollar limit, but still I get the same error message.

Also another question is when I go in PO change mode, and do a drop down on the Overdelivery tolerance in Item data -> Basic data tab only CF was available even though I have maintained DA and DQ. Any idea why DA and DQ was not available.

This may be the key because I believe I should be using either DA or DQ.

since DA is cumulative quantity variance with both dollar and percentage limit and it can be used for confirmation, which i want I want it for. If I am able to prompt DA and DQ during PO change mode it might solve my problem.