In CRM_DNO_MONITOR, "My Team" checkbox is not working

[r_rajeshkumar]

Hi,

A person has been assigned to a Support Team as a Team Member in Org Structure. Employee role has been assigned to him.

In CRM_DNO_MONITOR when he cliks on the Checkbox "My Team" and Execute - the tickets under his team does not appear. It is happening only for this particular team only.

Need to know what to be done / checked.

Regards,

Rajesh

[Former Member · Accepted solution]

Hey Rajesh,

Do u have any tickets which has the BP-id of the Support team in question.....

If there are no tickets for that support team, u wont find anything....

Secondly check whether u are using " SFLN0003" as partner funtion in our partner Determination proc assigned to your trans type........

Reward for usefull posts......

Regards,

Anand.........

[Former Member]

Hi Rajesh,

You need to setup the organizational model using transaction code PPOCA_CRM and most importantly your team members have to be setup as business partners.

Sibu

[r_rajeshkumar]

Org Model has been defined. When you go to PPOMA_CRM the user is maintained under the team.

Already Business Partner and Employee Role for the Business Partner is also maintained for the User.

Regards,

Rajesh