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notification mail problem

Former Member
0 Kudos

Hi,

We are using SC n-step approval and the system sends notification mails to some users after the process is complete.

It is working as expected.

Mails are sent correctly during and after the approval process.

But we tried to add a new user in one of the approval steps and notification mails for this user does not appear on SOST.

User has a valid address. Actually mails are correctly sent to that address during approval.

But it is not working in notification mails.

I found out that mails stay in Business Workplace of the user in SAP GUI but not in SOST.

What could be the reason for that?

Thanks.

Accepted Solutions (0)

Answers (3)

Answers (3)

pvanhoove
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello,

Be sure that this user has for communication method "email" in his user settings. This is the field just under his mail address in SU01.

In SO16, check also that the mail system group and active.

Rgds,

Pierre

martin_nooteboom
Active Contributor
0 Kudos

How do you send the notification mails? If you use a program check the selection screen used in the job.

Regards,

Martin

Former Member
0 Kudos

Any ideas?

Former Member
0 Kudos

Hi,

As suggested by Martin check for the program that sends E-Mail notification.

RSWUWFMLEC is the program used to send emails to the users generally.

The report sends notifications for work items via e-mail to e-mail recipients. E-mails are only sent to those users for which the user attributes (FORWARD_WI) 'Flag: Forward work item'' are maintained n PPOMA_BBP.

In the "normal" run (no single run) notifications for work items are only generated that

Are ready or waiting

Were generated since the last run of the report. (The time of the last run is saved in a table.)

Purpose:

Users that do not use the integrated inbox of the EBP system (other mail client) can process work items in their usual mail client.

Users that do not use the integrated inbox of the EBP system (other mail client) are notified easily

Prerequisites

The user attributes (FORWARD_WI) 'Flag: Forward work item'' are maintained in PPOMA_BBP

User e-mail addresses are maintained in SU01

Please go through the full documentation about this report in SAP.

Hope this makes you more clear and helps in understanding your issue better.

Award points for helpful answers.

Regards,

Teja