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sending quotation to customer E-Mail

Dear All,

My client wants to send the quotation to the customer.

In CMR under general data screen in ADDRESS tab in the field E-Mail i have given the customer EMail ID.

So, while giving output I have selected External send in the Medium,But still the customer unable to receive the Mail.

Please kindly give me the solution.

points will be rewarded for the solution.....

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