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How to set customer number

Former Member
0 Kudos

Hello all,

I upgraded a solman from 3.2 to 4.0 SP15 and now I'm facing a problem when I try to confirm files in download basket.

I get this error message : No customer numbers in transaction AISUSER

In transaction AISUSER, i'm not able to select a customer number.

How can i define it ?

Thanks in advance,

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Alexandre,

Here is the documentation from SPRO:

Assign S-user for SAP Support Portal functionality

Use

You must assign an SAP Support Portal contact to Solution Manager users

who will communicate with the SAP Support Portal via Service Desk RFC

destination SAP-OSS. The contact is the S user in SAP Support Portal

without 'S'. An S user is a user ID for the SAP Support Portal. You can

get your user ID for the SAP Support Portal via www.service.sap.com.

Requirements

You need maintenance authorization for authorization group AISU for this

activity (authorization object S_TABU_DIS). The role SAP_SUPPDESK_ADMIN

has this authorization.

Activities

1. Enter a Solution Manager user in field User.

2. Assign an SAP Support Portal (S user without S), in the field

Contact.

For S user authorization requirements, see the SAP Solution Manager 4.0

Configuration Guide.

Best regards,

Roula

Former Member
0 Kudos

thank you for answering, but here you explainig how to set the S-User and not the customer number.

The error message is : No customer numbers in transaction AISUSER

The user in use has SAP_ALL and SAP_NEW is it enough ?

Former Member
0 Kudos

Hi,

Go to SPRO --> SAP Solution manager --> Configuration --> Standard configuration of basic settings --> Connection to SAP --> Multiple SAP Customer numbers --> Generate SAP customer numbers!

Hope this helps!

Best regards,

Roula

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi,

Please apply the SAP note 1140822.

The problem is solved.

Feel free to revert back.

Regards,

Kaustubh.

Former Member
0 Kudos

Kaustubh,

When I try to apply this note, I get this error message :

"the RFC-user does not belong to a VAR- or CCC- customer number"

Any idea ?

Former Member
0 Kudos

Hi,

Thats a user authorisation problem ,, check if u have sap_all

Regards,

Kaustubh.

Former Member
0 Kudos

Yes the user has SAP_ALL