Is there a more recent tutor? I've reviewed the video but some of the action profiles that are listed in the application are not listed on my system. I'm not exactly sure which ones to use and from my guess work, it's not working correctly.
the claim is to automaticly send a email when a service desk message is created or when it reach the solman, e.g. when status is very high or when a critical component inidicated.
For sending the mail whenever new ticket is created, you have to create an action and start condition should have condition suche that it will be executed at new status.
Or if you don't want to use the action, then you have to write your code in the BADi hat will send a mail to the required person.
You can use the BADI ORDER_SAVE, here you have to do the validations for the fields and send the mail to the required person.
>>For sending the mail whenever new ticket is created, you have to create an action and start condition should have condition suche that it will be executed at new status.
this sounds good. do you have a document for me? maybe you can s end it to dkohlen AT web DOT de.
For configuration first create the action using the tcode CRMC_ACTION_DEF. Define this action in the relevant acction profile that is being used for your implementation. Now you can schedule the action, i.e. to define the condition you go to tcode CRMC_ACTION_CONF. Put the start condition for new status.
I don't have documents about this configuration, You can get it from the functinal consultant available with you.
I can provide you the code that sends a mail using smartform output.
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