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Issue Management Setup Guide

Former Member
0 Kudos

Hello Everyone,

I am wondering if anyone can help me find a step by step setup guide to implement the Issue Management component in Solution Manager. I have tried going through SPRO but there isn't specific information provided. I have also search just about every installation guide for Solution Manager but there isn't anything listed in there that has all the information that I need. Any help would be appreciated. Thanks!

-Connie

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

I agree the IMG notes don't have any configuration details. Anyone know why?

Answers (1)

Answers (1)

Former Member
0 Kudos

do a search in SPRO for "Issue" and you'll see a lot of the activities you need to perform. There is some overlap with Service Desk, such as configuring BPs. You'll also see the BC sets you need to run and a note that will help you out. Good luck.

Former Member
0 Kudos

Does anyone happen to know how to setup the Expertise on Demand option or possibly which connection this uses?

Former Member
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Now I'm getting an error saying, "Not all priorities are in customizing or supported" something to do with Priority 5 not supported. Any help would be appreciated!