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CRM

Former Member
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Hi All,

I wnat this

What is CRM Flow ?

Plz give me ans?

Bye.

sriniu.

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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CRM fucntional flow in terms of the methodology

have a look at this article

http://hosteddocs.ittoolbox.com/VJ070204.pdf

it will clear your doubt

in terms of certification go through this link

http://www.sap.com/services/education/catalog/curriculum.epx?context=FFC760B8923D16BB5150DAE63E7C1A6...

CRM Basically automates the pre-sales and Service (post - sales) of a company.

It focuses on :

1. Marketing,

2. Sales and

3. Services.

Further information:

http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm

http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm

http://crm.ittoolbox.com/research/white-papers/

http://www.crmtoday.com/

Marketing and campiagns>Leads generation>Opportunity management>Activity management>Quotation>Orders>Contract

Apart from this Analytics is also a important part of CRM which includes, Sales, service, marketing,Customer and prodcut Analytics

Reward for helpful