Solution Manager is designed to assist entire life cycle of your solutions....
During implementation / upgradation ->it will help you manage your project by giving road maps, tools to blue print, tools to configure your systems according to your blue prints, testing workbench to test configured systems, Learning Maps to educate team by creating lessons.
During support ->
Support desk -> A tool to manage problems faced in your systems.Once configured users can raise support messages from any of the system and they can be managed in solution manager.. and from there they can be sent to SAP for their support...
Change request management -> A tool to handle change managment
BPM- Business process monitoring..
You can get reports of your systems.. like EWA,SLA
Please check http://help.sap.com/saphelp_sm40/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce89c290-0201-0010-5985-dd646051...
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce0b74e3-0601-0010-29a0-f2a6af98...
BASIS would be installing Solution Manager ... and some times basis would not be having the knowledge to configure different scenarios of solution manager .. a different solman consultant would be configuring......
SAP Highly recommends to have solution manager in your landscape... if you dont install solution manager..
1.You cannot install SAP System (As you would need a solman key for installation of all SAP systems)
2.You cannot apply support packages as you cannot download any support pacakages unless you approve it through Maintenance Optimiser..which is part of solution manager.
Besides ..Having solution manager really helps you during installation and support as described above....
If you require any specific information about solution manager do come back..
regards
Mrutyunjay
Reward points if found helpful
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