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Request SAP license key - Can't see my installation number

Hi everybody,

We just finished installing ERP 6.0 IDES and now I need to request the permanent sap license key.

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Something weird is that when I go to http://service.sap.com/licensekey I can't see my installation number (but I can see the past ones). Do I need to do something in order to see my installation number in this list to request my license key? SAP sent us by mail the customer and installation number... do they need to update something in their webpage?

I've tried going to http://service.sap.com/support (where my oss user has restricted access) - 'System Search' box and there I can open the drop down installation list and I can see the one that I'm looking for. This makes me think that the installation number is somehow there but for some reason I can not see it when I want to request my license... do I need to do something? is it about my oss user authorizations?

Any ideas?

Thanks a lot!

Former Member

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