Not able to access Comm., Channel Monitoring

[Former Member]

Hello,

When i tried to click communication channel monitoring. It gave me the following error.

Network Error (dns_server_failure)

Your request could not be processed because an error occurred contacting the DNS server.

The DNS server may be temporarily unavailable, or there could be a network problem.

For assistance, contact your network support team.

But the same is been opened at Development server. This problems comes only for Quality server.

[Former Member]

Hi Anandha Krishnan,

It happens some times because of the JAVA engine problem or errors.....

You have to restart the J2EE engine

the steps to do this is mentionaed below:

Transaction code "SMICM" -> administration -> local J2EE instance -> Restart with soft shutdown.

Hope this will solve u r problem.

Regards

Sai Ganesh

Reward with points if helpfull