-24994 runtime environment error while starting MAXDB J2E instance

[Former Member]

Hello,

I have a SAPDB installation on my Windows XP machine that came along with SAP WAS 640 SP12.

I was trying to explore the dbmcli commands basically to shrink the log files.

Its strange but when I went to SAPMMC and checked the database, it went offline. Now when I want to make it online, I get the following error.

-24994 runtime environment error.

I check the XSERVER service and its switched off. I tried to START the service but I got the following error.

Windows could not start the XSERVER on local Computer.....

Please help.

With Best Regards,

Shubham

[roland_mallmann · Accepted solution]

Hi,

can you take a look into the XSERVER logfile (<drive>:\sapdb\data\wrk\xserver.prt or similar) and post the matching error output into this thread?

Additionally, please also check the (<drive>:\sapdb\data\wrk\<SID>\)knldiag.err file and copy any paste the relevant information matching your -24994 error into this thread.

Kind regards,

Roland

[Former Member · Accepted solution]

Hi Roland,

Here is the xserver logfile contents.

-

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Date Time TID(hex) Typ MsgID Label Message-Text

-

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2005-11-27 18:21:35 0x7E8 19705 CONNECT Loading default TCPIP-DLL, ( 'sqltcp.dll')

2005-11-27 18:21:35 0x7E8 19707 CONNECT WINSOCK: 2.0, SQLTCP-DLL: 7.5.0

2005-11-27 18:21:35 0x7E8 19751 XSERVER started, 'W32/INTEL 7.5.0 Build 018-123-079-776'

2005-11-27 18:21:35 0x7E8 19898 ENVIRON Environment dump start

2005-11-27 18:21:35 0x7E8 19898 ENVIRON ALLUSERSPROFILE=C:\Documents and Settings\All Users

2005-11-27 18:21:35 0x7E8 19898 ENVIRON CommonProgramFiles=C:\Program Files\Common Files

2005-11-27 18:21:35 0x7E8 19898 ENVIRON COMPUTERNAME=LT03574

2005-11-27 18:21:35 0x7E8 19898 ENVIRON ComSpec=C:\WINDOWS\system32\cmd.exe

2005-11-27 18:21:35 0x7E8 19898 ENVIRON FP_NO_HOST_CHECK=NO

2005-11-27 18:21:35 0x7E8 19898 ENVIRON NUMBER_OF_PROCESSORS=1

2005-11-27 18:21:35 0x7E8 19898 ENVIRON OS=Windows_NT

2005-11-27 18:21:35 0x7E8 19898 ENVIRON Path=c:\sapdb\programs\bin;c:\sapdb\programs\pgm;C:\WINDOWS\system32;C:\WINDOWS;

2005-11-27 18:21:35 0x7E8 19898 ENVIRON C:\WINDOWS\System32\Wbem

2005-11-27 18:21:35 0x7E8 19898 ENVIRON PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH

2005-11-27 18:21:35 0x7E8 19898 ENVIRON PROCESSOR_ARCHITECTURE=x86

2005-11-27 18:21:35 0x7E8 19898 ENVIRON PROCESSOR_IDENTIFIER=x86 Family 6 Model 13 Stepping 8, GenuineIntel

2005-11-27 18:21:35 0x7E8 19898 ENVIRON PROCESSOR_LEVEL=6

2005-11-27 18:21:35 0x7E8 19898 ENVIRON PROCESSOR_REVISION=0d08

2005-11-27 18:21:35 0x7E8 19898 ENVIRON ProgramFiles=C:\Program Files

2005-11-27 18:21:35 0x7E8 19898 ENVIRON SystemDrive=C:

2005-11-27 18:21:35 0x7E8 19898 ENVIRON SystemRoot=C:\WINDOWS

2005-11-27 18:21:35 0x7E8 19898 ENVIRON TEMP=C:\WINDOWS\TEMP

2005-11-27 18:21:35 0x7E8 19898 ENVIRON TMP=C:\WINDOWS\TEMP

2005-11-27 18:21:35 0x7E8 19898 ENVIRON USERPROFILE=C:\Documents and Settings\LocalService

2005-11-27 18:21:35 0x7E8 19898 ENVIRON windir=C:\WINDOWS

2005-11-27 18:21:35 0x7E8 19898 ENVIRON NTALT_SYMBOL_PATH=c:\sapdb\programs\symbols

2005-11-27 18:21:35 0x7E8 19898 ENVIRON Environment dump completed

============================================ begin of write cycle ==================

2005-11-27 22:50:33 0xC14 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T37

2005-11-27 22:50:36 0xC14 ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 22:50:36 0xC14 ERR 18650 XSERVER Receive packet, Ref:37 - socket receive error [10054]

2005-11-27 22:50:36 0xC14 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T37

2005-11-27 22:50:36 0xC14 ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 22:50:51 0xCD4 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T37

2005-11-27 22:50:58 0xCD4 ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 22:50:58 0xCD4 ERR 18650 XSERVER Receive packet, Ref:37 - socket receive error [10054]

2005-11-27 22:50:58 0xCD4 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T37

2005-11-27 22:50:58 0xCD4 ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 22:51:03 0xBD8 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T37

2005-11-27 22:51:07 0xBD8 ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 22:51:07 0xBD8 ERR 18650 XSERVER Receive packet, Ref:37 - socket receive error [10054]

2005-11-27 22:51:07 0xBD8 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T37

2005-11-27 22:51:07 0xBD8 ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 22:51:40 0x1204 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T37

2005-11-27 22:51:40 0x1208 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T38

2005-11-27 22:52:07 0x15EC 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T39

2005-11-27 22:52:43 0x13B4 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T40

2005-11-27 22:52:48 0x1504 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T41

2005-11-27 22:52:48 0x150C 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T42

2005-11-27 22:53:32 0x1208 ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 22:53:32 0x150C ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 22:53:32 0x13B4 ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 22:53:32 0x1204 ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 22:53:32 0x1504 ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 22:53:32 0x15EC ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 22:53:32 0x15EC ERR 18650 XSERVER Receive packet, Ref:39 - socket receive error [10054]

2005-11-27 22:53:32 0x1504 ERR 18650 XSERVER Receive packet, Ref:41 - socket receive error [10054]

2005-11-27 22:53:32 0x1204 ERR 18650 XSERVER Receive packet, Ref:37 - socket receive error [10054]

2005-11-27 22:53:32 0x13B4 ERR 18650 XSERVER Receive packet, Ref:40 - socket receive error [10054]

2005-11-27 22:53:32 0x150C ERR 18650 XSERVER Receive packet, Ref:42 - socket receive error [10054]

2005-11-27 22:53:32 0x1208 ERR 18650 XSERVER Receive packet, Ref:38 - socket receive error [10054]

2005-11-27 22:53:32 0x15EC 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T39

2005-11-27 22:53:32 0x1504 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T41

2005-11-27 22:53:32 0x1204 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T37

2005-11-27 22:53:32 0x13B4 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T40

2005-11-27 22:53:32 0x150C 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T42

2005-11-27 22:53:32 0x1208 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T38

2005-11-27 22:53:32 0x1504 ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 22:53:32 0x1204 ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 22:53:32 0x13B4 ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 22:53:32 0x150C ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 22:53:32 0x1208 ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 22:53:32 0x15EC ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 22:53:48 0x17C0 19739 XSERVER 'localhost' connected to 'J2E', T37

2005-11-27 22:53:55 0x12CC 19739 XSERVER 'localhost' connected to 'J2E', T38

2005-11-27 22:54:22 0x1614 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T39

2005-11-27 22:54:54 0xF78 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T40

2005-11-27 22:55:41 0xBB8 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T42

2005-11-27 22:55:41 0x114C 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T41

2005-11-27 22:57:21 0xF78 ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 22:57:21 0x114C ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 22:57:21 0x1614 ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 22:57:21 0xBB8 ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 22:57:22 0xBB8 ERR 18650 XSERVER Receive packet, Ref:42 - socket receive error [10054]

2005-11-27 22:57:22 0xBB8 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T42

2005-11-27 22:57:22 0x114C ERR 18650 XSERVER Receive packet, Ref:41 - socket receive error [10054]

2005-11-27 22:57:22 0xBB8 ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 22:57:22 0x114C 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T41

2005-11-27 22:57:22 0x114C ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 22:57:22 0x1614 ERR 18650 XSERVER Receive packet, Ref:39 - socket receive error [10054]

2005-11-27 22:57:22 0x1614 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T39

2005-11-27 22:57:22 0x1614 ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 22:57:22 0xF78 ERR 18650 XSERVER Receive packet, Ref:40 - socket receive error [10054]

2005-11-27 22:57:22 0xF78 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T40

2005-11-27 22:57:22 0xF78 ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 22:57:27 0x1244 19739 XSERVER 'localhost' connected to 'J2E', T43

2005-11-27 22:57:28 0x1244 19740 XSERVER 'localhost' disconnect from 'J2E', T43

2005-11-27 22:57:28 0xFE8 19739 XSERVER 'localhost' connected to 'J2E', T39

2005-11-27 22:57:28 0xFE8 19740 XSERVER 'localhost' disconnect from 'J2E', T39

2005-11-27 22:57:40 0x428 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T39

2005-11-27 22:57:40 0x1490 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T40

2005-11-27 22:57:40 0x1498 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T41

2005-11-27 23:05:41 0x1324 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T42

2005-11-27 23:17:19 0x12CC ERR 18652 XSERVER Request, Ref:38 - connection broken

2005-11-27 23:17:19 0x12CC 19740 XSERVER 'localhost' disconnect from 'J2E', T38

2005-11-27 23:17:19 0x13D4 ERR 18396 CONNECT Database 'J2E' not running

2005-11-27 23:17:19 0x13D4 ERR 18649 XSERVER Connect request: database not running

2005-11-27 23:17:20 0x13D0 ERR 18396 CONNECT Database 'J2E' not running

2005-11-27 23:17:20 0x13D0 ERR 18649 XSERVER Connect request: database not running

2005-11-27 23:17:20 0x62C ERR 18396 CONNECT Database 'J2E' not running

2005-11-27 23:17:20 0x62C ERR 18649 XSERVER Connect request: database not running

2005-11-27 23:17:40 0x1490 ERR 18652 XSERVER Request, Ref:40 - connection broken

2005-11-27 23:17:40 0x1490 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T40

2005-11-27 23:17:40 0x1664 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T37

2005-11-27 23:17:49 0x1664 ERR 18652 XSERVER Request, Ref:37 - connection broken

2005-11-27 23:17:49 0x1664 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T37

2005-11-27 23:17:49 0x1324 ERR 18652 XSERVER Request, Ref:42 - connection broken

2005-11-27 23:17:49 0x1324 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T42

2005-11-27 23:17:49 0x1B4 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T37

2005-11-27 23:17:49 0x1498 ERR 18652 XSERVER Request, Ref:41 - connection broken

2005-11-27 23:17:49 0x1498 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T41

2005-11-27 23:17:50 0xF3C 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T37

2005-11-27 23:17:51 0xF3C ERR 18652 XSERVER Request, Ref:37 - connection broken

2005-11-27 23:17:51 0xF3C 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T37

2005-11-27 23:18:01 0x1B4 ERR 18652 XSERVER Request, Ref:37 - connection broken

2005-11-27 23:18:01 0x1B4 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T37

2005-11-27 23:18:20 0x428 ERR 18652 XSERVER Request, Ref:39 - connection broken

2005-11-27 23:18:20 0x428 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T39

2005-11-27 23:18:20 0xA80 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T37

2005-11-27 23:18:21 0xA80 ERR 18652 XSERVER Request, Ref:37 - connection broken

2005-11-27 23:18:21 0xA80 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T37

2005-11-27 23:18:50 0x874 19739 XSERVER 'LT03574.diagonal.local' connected to 'J2E', T37

2005-11-27 23:18:56 0x17C0 ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 23:18:56 0x874 ERR 18393 CONNECT Socket receive error, rc = 10054

2005-11-27 23:18:56 0x17C0 ERR 18650 XSERVER Receive packet, Ref:37 - socket receive error [10054]

2005-11-27 23:18:56 0x17C0 19740 XSERVER 'localhost' disconnect from 'J2E', T37

2005-11-27 23:18:56 0x17C0 ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-27 23:18:56 0x874 ERR 18650 XSERVER Receive packet, Ref:37 - socket receive error [10054]

2005-11-27 23:18:56 0x874 19740 XSERVER 'LT03574.diagonal.local' disconnect from 'J2E', T37

2005-11-27 23:18:56 0x874 ERR 18392 CONNECT Socket send error, rc = 10054

2005-11-28 00:18:22 0x7E8 ERR 18431 MESSAGES Could not write to event log, rc = 5

2005-11-28 00:18:22 0x7E8 19752 XSERVER stopped, 'W32/INTEL 7.5.0 Build 018-123-079-776'

-

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current write position -

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=========================================== end of write cycle ===================

This is the relevant content of knldiag.err file content:

2005-11-27 10:19:24 --- Starting GMT 2005-11-27 10:19:24 7.5.0 Build 018-123-079-776

2005-11-27 22:49:34 --- Starting GMT 2005-11-27 22:49:34 7.5.0 Build 018-123-079-776

2005-11-27 23:17:16 --- Starting GMT 2005-11-27 23:17:16 7.5.0 Build 018-123-079-776

2005-11-27 23:22:58 0x10B0 ERR 18159 VOLUMEIO Could not open volume 'C:\sapdb\J2E\saplog\DISKL002', rc = 2

2005-11-27 23:22:58 0x1628 ERR 14 IOMan Attach error on Log volume 2: could not open volume

2005-11-27 23:22:58 0x1628 ERR 15 Admin RestartFilesystem failed with 'I/O error'

2005-11-27 23:22:58 0x1628 ERR 8 Admin ERROR 'disk_not_accessibl' CAUSED EMERGENCY SHUTDOWN

2005-11-27 23:23:09 --- Starting GMT 2005-11-27 23:23:09 7.5.0 Build 018-123-079-776

2005-11-27 23:23:24 0x15BC ERR 18159 VOLUMEIO Could not open volume 'C:\sapdb\J2E\saplog\DISKL002', rc = 2

2005-11-27 23:23:24 0x171C ERR 14 IOMan Attach error on Log volume 2: could not open volume

2005-11-27 23:23:24 0x171C ERR 15 Admin RestartFilesystem failed with 'I/O error'

2005-11-27 23:23:24 0x171C ERR 8 Admin ERROR 'disk_not_accessibl' CAUSED EMERGENCY SHUTDOWN

2005-11-27 23:25:31 --- Starting GMT 2005-11-27 23:25:31 7.5.0 Build 018-123-079-776

2005-11-27 23:25:45 0x658 ERR 18164 VOLUMEIO Could not read page 0 from volume: 'C:\sapdb\J2E\saplog\DISKL002', rc = 24

2005-11-27 23:25:46 0x658 ERR 18164 VOLUMEIO Could not read page 0 from volume: 'C:\sapdb\J2E\saplog\DISKL002', rc = 24

2005-11-27 23:25:47 0x658 ERR 18164 VOLUMEIO Could not read page 0 from volume: 'C:\sapdb\J2E\saplog\DISKL002', rc = 24

2005-11-27 23:25:47 0x1318 ERR 14 IOMan Attach error on Log volume 2: error evaluating volume

2005-11-27 23:25:47 0x1318 ERR 15 Admin RestartFilesystem failed with 'I/O error'

2005-11-27 23:25:47 0x1318 ERR 8 Admin ERROR 'disk_not_accessibl' CAUSED EMERGENCY SHUTDOWN

2005-11-27 23:29:40 --- Starting GMT 2005-11-27 23:29:40 7.5.0 Build 018-123-079-776

2005-11-28 00:18:32 0x700 ERR 18431 MESSAGES Could not write to event log, rc = 5

Thanks and Regards,

Shubham

[roland_mallmann · Accepted solution]

Hi,

according to the knldiag.err logfile, the DB has problems opening the second Log-Volume 'C:\sapdb\J2E\saplog\DISKL002'. The Windows returncode received is '2', which states: 'The system cannot find the file specified.'

Can you take a look at this file to see if it still exists and enough permissions are set so the DB can open this Log volume?

Regards,

Roland

[Former Member · Accepted solution]

Hi Roland,

I checked the file exits in the directory. Checked the Security of the file DISKL002 with DISKL001.

There is only one difference.

In DISKL001 there is a User "CREATOR OWNER" who has all the previlage whereas in DISKL002, there is no such user. I tried to search user with above name but was not able to locate.

Can you please help me assign the settings of DISKL001 to DISKL002.

Is there any way we can prevent system from seraching for DISKL002?

Thanks & Regards,

Shubham

[roland_mallmann · Accepted solution]

Hi,

I noticed you also opened an OSS message for this case and that it has already been solved.

Although the SDN is a way to solve problems, official SAP customers should preferably use the 'official' channels for problem-reporting (OSS).

Kind regards,

Roland

[Former Member · Accepted solution]

Hi Roland,

I always use OSS as the last option.

I first check if I am doing something wrong.

Then I check if anyone has solved the problem I am facing. SDN is the best place to fine that incase of Netweaver Components.

This helps me to understand the concepts better and investigate about the internals of a product that we usually don't do otherwise.

But when I get stuck I open the OSS message, like I did in this case.

Regards,

Shubham

[roland_mallmann · Accepted solution]

Hi Shubham,

I totally agree with your path, I only wanted to emphasize that error/problems for official SAP customers should be posted on the official channel (for bugfixes etc.).

Kind regards,

Roland