change in payment method

[Former Member]

A sales order & delivery was created and payment method was by check.

Customer calls and says that he would like to change payment mode to credit card.

Can we change payment mode in billing stage? I am not able to change it at billing stage.

[Former Member · Accepted solution]

You cannot change payment mode at billing stage.

You should cancel billing document, if already created and also your delivery document.

Change your payment mode method and re-create your delivery & billing documents once again.

When the delivery is created, it needs to have an entry in the payment guarantee form field (financial processing tab at item level), which references the credit card details for the billing document.

Hope this answers your question.

[former_member217082]

Hi jack

As you have not done billing , i think you can go to VA02 and change the payment method save the order and then you can do the billing

Regards

Srinath