hi,
Invoice correction request - A sales document used in complaints processing to correct the quantity or price of one or more items in an invoice.
You can create an invoice correction request if the wrong prices have been calculated for the customer. The invoice correction request can be automatically blocked by the system until it has been checked.
The system calculates the difference between the amount that was originally calculated and the corrected amount for each item.
Once it has been approved, you can remove the block. The system creates a credit memo with reference to the invoice correction request. If the remaining amount is positive, the total value does not have a + sign, if the remaining amount is negative, the total value has a – sign.
Free of charge delivery - You can create free of charge deliveries for sending samples of your products to the customer. The system will then generate a delivery based on the free-of-charge delivery.
Both these things are used to handle customer complaints
Example :
You raise a Sales Order (OR) with a net price of Rs/- 1000 and
carryout the Outbound Delivery with Picking and PGI and
raise a Invoice and change the Price in Invoice as Rs/-990 and save the Invoice.(Note down the Document number)
Now goto VA01 and raise a Sales Order with Document type (RK) and give the Billing Document number as refernce then Click on Copy and now Goto Item Condition Screen and change the Price to Rs/-1000 and remove the billing block and save it.
Now goto VF01 and raise the Invoice and you can see the Difference amount Rs/-10 in the Netprice.
Reward if helpful.
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