Hi I am working on 2 scenario, pls help.
Scenario 1 - SWAP (where a new product is issued to customer if the product which has come cant be repaired)
Item received >reapair started>product cant be repaired>service order should send back message to repaire order as "scrap 1>Repair order should offer scrap of received product (which is currently in the status of "under repair">once scrap>not returnable replacement of new product should be allowed>repair order will be closed.
FInal status in repair tab should be
return 1
scrap 1
delivered 1
Scenario 2 - Loaner ( where product can be repaired but will take time, so for the same temporary product is provided to customer.
Pls reply ASAP
Thanks !!
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