Settings in Solution Manager
In Solution Manager, can we able to make settings like, if the message came to Support team, and if particular user hasn't seen the message for 30 minutes a mail should goto his Boss mentioning he haven't seen the message till now. And then after status is changed from New to InProcess, if the problem is not solved for some 4 hours again a mail should goto his Boss. Can we able to do these kind of settings in Solution Manager. Please guide me.
Thanks & Regards,