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How to return full amount to customer?

Former Member

‎04-30-2008 1:47 PM

0 Kudos

The payment on security deposit has been released and applied to the customer's receivables. Unfortunately, the customer changed his mind and wants the full check refund.

Paid sec dep = 750

Partially returned - already cleared $175 from March 2008 bill (remaining 575)

Customer called and wants 750 in check refund instead of applying credits to bills

How do you return the full amount (750) to the customer?

1 REPLY 1

Former Member

‎04-30-2008 1:52 PM

0 Kudos

Hello,

For the cleared item, reset the amount by using FP07.

Now all your SD amount should be ready for refund.

Ensure that the refund amount posted is 'On Account' payment....Now you can refund the amount....

Not sure about the refund process u'd follow @ u r prj...you can create repayment requests using FPTCRPO and then Refund run using FPY1.

Hope this helps

Rgds

Rajendra