Sent to OSS

[Former Member]

Dear All,

While working with service desk, I am not able to connect to OSS when status is changed to 'Sent to OSS"

I have done rest of the necessary settings on basis side.

But still the problem is not resolved.

Please guide me to resolve the same.

Regards,

Nikhil

[former_member209604]

Hi Nikhil,

Could you please post the installed software components (with their Support Package Level) on your SolMan system?

Do you see any error message?

Could you describe the steps, how you forward the message to SAP (for example: Create message, add text "Information to SAP", choose action "Sent to SAP", choose <Save>, ...)?

Ruediger

[Former Member]

Hi,

I am using Zstatus profile for service desk. Thats why I am not getting "Send to SAP" action in action icon. Otherwise I would have connected to SAP.

Regards,

Nikhil

[Former Member]

Hello

What do you mean by "Not able to connect to OSS " ?

Do you find a Message number updated in the SAP Attributes tab of the Service Desk Message ?

Regards

Amit

[Former Member]

Hi Amit,

I checked. There is no Message number updated in the SAP Attributes tab of the Service Desk Message. All three fields have value zero only.

How can I get that? Does it have any significance to send service desk message to SAP directly?

Regards,

Nikhil

[Former Member]

is you connection test of SAP-OSS rfc successful?

Does it have any significance to send service desk message to SAP directly?

If you send the message to SAP it will posted to SAP for their support!!

If you are looking for some other information please come back with a detailed question...

[Former Member]

Hi,

Thank you for your response.

I have configure service desk. In that we have status as "Sent to SAP". I want when support team (support consultant) changes the status as "Sent to SAP" message with all deatils should go and fall into SAP inbox.

I hope you will get clear idea about the requirement.

Please revert back for any clarrification.

Regards,

Nikhil

[Former Member]

Yes .. that works as you anticipated.

Have you checked your SAP-OSS rfc.. is it working?

[Former Member]

Hi,

Our SAP-OSS rfc is working fine. No problem in that.

Some how I am able to connect to RFC from servicr desk.

Something is missing in between. What could it be?

Regards,

Nikhil

[Former Member]

Is the user who is posting to SAP has got his S-USER id maintained in his User profile..

[Former Member]

Are you getting any error message !

[Former Member]

Hi,

I am not getting any error. i have also maintained S user id.

But it is unique one. Where any support team member can send the unresolved issue to SAP.

Suggest me how can I assign it to all user? Is it user specific only? Is only S user able to send it to SAP?

Regards,

Nikhil

[Former Member]

The S-USER Id like S0004###### can be maintained in user profile.. SU01 -> Parameters... while posting the support message to market place the system requires this..

Try adding the Parameter id SAPNETUSID and the corresponding s-user of your client....

[former_member209604]

Parameter id SAPNETUSID is no longer used in Solman 4.0.

Check table AISUSER (see corresponding activity in IMG, transaction SPRO).

It's not yet known,

- which Solution Manager Release was used

- what's the support package level of all installed components

[Former Member]

-

[Former Member]

Hi,

We are working on solman4.0 and SP13.

Nikhil

[Former Member]

solved