Not able to login into portal

[Former Member]

Hi,

from today morning our user facing problem,

no one can login into portal, when use enter user id and password in logon page then press to login, the logon page appear agains without any message?

what could be the reason?

EP version 7.0

database : SQL 2005

regards,

kinjal

[Former Member · Accepted solution]

HI,

look like problem with keystorage.

open J2EE visual Admin tool from following location

<drive:>\usr\sap\SID\JC<inst_no>\j2ee\admin\go.bat

connect it.

expand server -> services -> click on Key Storage -> under view select TicketKeystore

delete SAPLogonTicketKeypair and SAPLogonTicketKeypair-cert and create it again with CN=SID,OU=SAP Web As,O=SAP Trust Community,C=IN

C= your country

restart the portal server.

regards,

kaushal

[Former Member · Accepted solution]

HI,

thanks a lot.

after generating new SAPLogonTicketKeypair and SAPLogonTicketKeypair-cert we are able to login into portal.

regards,

kinjal

[Former Member · Accepted solution]

Hi,

I performed the same steps, still I m ubale to login into portal. Kindly suggest.

Note:

Earlier the cerificates have been manually deleted from VA.

Regards,

Puru