Tools of Support

[Former Member]

hi Guru

i need some information regarding support project

means -

what is meant by label

what tools use for that

what is meant by Solution manager

every information related to support project

means the process form issue to find out the solution sto them

plz help me.....

suitable answers will be rewarded

regards

Amol.............

[Former Member]

Hi,

The SAP Solution Manager application management solution facilitates technical support for distributed systems – with functionality that covers all key aspects of solution deployment, operation, and continuous improvement. A centralized, robust application management and administration solution, SAP Solution Manager combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of ownership.

The tools used fr support are Helpdesk internet edition, mercury test director .... etc... These are used to track down the problem reporting time, resolution time, analyst, stastus....etc...

Prase