Alerts not getting triggered

[Former Member]

All

We have an alert category defined and the rule alongwith it. The rule is for any error happening on any interface, this particular alert will be raised.

When we run a particular scenario and the error happens, the alerts are not getting triggered and the emails are not being sent. When we run the RSALERTTEST - we do get the emails. so the email configuration is done properly.

When we goto the SLG1 - there is no error being logged even for the errors happening from the XI scenarios (we do see the logs for the RSALERTTEST originated messages).

Thanks,

RKK

[Former Member · Accepted solution]

Hi,

You could try the alert trouble shooting guide

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide

This document on monitoring XI may also help

https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/0b4580be-0601-0010-d3ad-bd6...

Regards

[former_member556603]

Hi Rk,

Thanks,

Satya Kumar

[Former Member]

Hi

the following thread should help you to resolve the issue

regards

krishna