on 04-22-2008 12:03 PM
Hi all,
without any obvious reason i'm suddenly getting an error in the runtime workbench at the Communication Channel Monitoring:
exception caught during processing mail message; java.io.IOException: unexpected greeting response; read * BYE Connection refused
I already restarted the j2ee engine, but with no success.
Can anybody please help me?
Points will be rewarded!
Hi,
I think it is not problem with the XI server or j2ee engine as such. The problem might be at Mail Server end, the mail server is not accessible or many connections are established with same user id.
Please check the authentication using outlook express or any other mail client.
Regards
Ramesh P
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We had same error message today, the "Microsoft Exchange IMAP4" windows service was in a bad state. Telneting to port from PI gave this "* BYE Connection refused" message. After restarting the windows service the connection worked again.
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Hi Benjamin,
This looks like an "authentication" issue (is XI's IP allowed to reach this server ?), but this must be verified, so I'd suggest setting mail adapter debug mode to ON in order to trace what's happening when trying to communicate with the mail server ...
Traces can then be viewed using Log Viewer (either standalone or using VA console) !
Useful notes to activate traces are 761921 & 854536
Hope this helps
Chris
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Thank you for the tip with the Log Viewer. I discovered there an interesting error:
SLD start failure, profile parameter ObjectManager.BufferInstances must be set to FALSE in J2EE cluster environment. Change the SLD profile and start the application again.
Is it possible that the SLD is down and causes my error?
Because in the Adapter-Monitor i get an similar error for the JPR-Adapter (what for is this Adapter?):
SLD access SLD host:port = xxyyzz:12345
Error getting JPR configuration from SLD. Exception: entityNotFound
No access to get JPR configuration
I'm not sure those SLD errors could cause your mail adapter issue, but they could be worth fixing anyway !
What kind of protocol do you use in your sender channel (POP ? IMAP ?) ? Otherwise, I do not know whether it is possible to do this for these protocols, but between XI and your mail server, you can install some sort of proxy (or sniffer or whatever it is called) that could help you analyzing traffic (messages, error codes etc) when communication takes place ... But I'm sure activating debug mode for mail adapter objects will help you
Chris
Hi Satya Kumar,
like i said in the 1. post: I already restarted the j2ee engine, but without any result.
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Thanks for your quick response!
I don't have any issues accessing the Mail Server with Outlook. I can open all the Mails that are waiting for beeing polled by the Adapter.
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Hello Benjamin,
Try to restart the j2ee engine
Tcode=SMICM . it shouls work.
May be below links will help you
1. /people/michal.krawczyk2/blog/2005/12/18/xi-sender-mail-adapter--payloadswapbean--step-by-step
Thanks,
Satya Kumar
Reward if it is useful..
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