FICO support tickets

[Former Member]

Hi Gurus,

I am having interview for support in FICO module. Please some one send me the some support tickets with solutions and how support works i mean how you get ticket and how to solve it?

patel.manish78atyahoodotcom

Please it is urgent.

regards,

Manish

[sridhar_muthekepalli3]

Dear Manish:

Normally in any interview, The interview person will ask the following questions.

What is the size of the team? FICO team and Entire Team

What is the tool that is used for recording FICO Support tickets?

What are the critical issues you have faced in support?

Refer to http://www.sap-img.com/. and you will find a heading

SAP Tickets - What Is That?

Please let me know if you need further information

Assign points if useful.

Regards

MSReddy

[former_member13777]

Hi,

Examples

1. To set Validation to make a checking while posting a document

2. To set substituions

3. To perform year end activities

4. To configure new house banks

5. To create new programs etc etc

If you closely watch SDN question, then you don't have to go here and there for tickets. Many questions raised here are realy production issues

Sunoj