SAP Support Access

[Former Member]

Hello,

I have SAP Solution Manager with working SAPOSS and SAP Router connection (to SAPSERV3) and need support from SAP.

Therefore I created the SAP Message, opened the system and created the appropriated user

Unfortunately it is not possible to log in to the SAP system.

My question:

How can the SAP R/3 Support connection could be established and tested?

Thank you very much!

regards,

Thom

[Former Member]

Hello Thom,

You need to create to provide the R/3 connection to SAP.

You can find this on sap marketplace. Click on open connection, select your SID, and click the R/3 connection.

If you are working on windows based server system then open the WTS connection where SAP GUI also installed. Hence on safer side you can open the 2 connection to SAP.

Also provide the id and p/w for WTS (windows terminal system).

Rewads point if my answer solve your issue.

Regards,

Rohit Mehta

[Former Member]

Hi,

Whether SAP wants to connect to your Solution Manager System or to the Satelliete systems?

Whether you have opened the R3 Support Type connection from www.service.sap.com->Help & Support -Connect to SAP->Manitain Connection?

What error you are getting while trying to establish the connection?

Regards,

Sam

[Former Member]

Hi,

SAP would like to access to SAP Solution Manager, because I have problems here.

I have already opened the connection R/3 Support

The errors seems to be a "Log out error"