Web Service Desk

[Former Member]

Hi All

I have two unresolved issues. I've installed the service desk, change management etc. but cannot log the call from the satelite system

Secondly solution manager have a web based service desk management dashboard. Have anybody manage to get this going

Regards

Paul

[Former Member]

Sorry

Error 513 your message cannnot be created.

Currently we are accessing the service desk via SAPW GUI but I have seen where all is done via the portal.

[markus_doehr2]

>

> Sorry
> Error 513 your message cannnot be created.
And this happens when you send the message? Is your table BCOS_CUST configured in the satellite system?
> 
> Currently we are accessing the service desk via SAPW GUI but I have seen where all is done via the portal.

This is done using "Worksets" (as of support package 15) - check

- SPRO

- SAP Solution Manager

- Configuration

- Scenario-Specific Settings

- Cross-scenario Settings

- Work Center

Markus

[markus_doehr2]

Hi All

I have two unresolved issues. I've installed the service desk, change management etc. but cannot log the call from the satelite system

Well - we unfortunately don´t have a magic ball to see, why it´s not working. Please tell us what you do in your satellite system and what error you get.

Secondly solution manager have a web based service desk management dashboard. Have anybody manage to get this going

Are you talking about Worksets?

Markus