sevice desk number ranges

[Former Member]

Dear Team,

I have maintained standard intervels for service desk ineternal

number range 01 and external number range 02.

01 0000000001 0000999999

02 9999000000 9999999999

I have maintained in the SLFN transaction type.Inthe DNO_NOTIF also I

have maintained 01 number range.The error is if I create any ticket

from satelite system the system is not taking external number range

02,it's taking internal number range.

Regards,

Pavan.

[Former Member]

Hi,

When you creatre messages from the satellite the system first creates a Basis Notification.

This basis notification uses it's own number range.

Check in tcode DNO_CUST01 which numberrange has been assigned for Notification Type SLF1.

I do not know the exact tcode for customizing the numberrange for basis notifications, but you can find it in the IMG.

Regards,

Remy Piets

[Former Member]

Hi,

In T.Code DNO_CUST01 ,In transaction type SLF1 I have maintained nuber range as a 01.

In IMG also in T.Code CRMC_NA_RA_SERVICE

I have maintained the number ranges.

Regards,

Pavan.