on 04-11-2008 11:30 AM
Hi!
I would like to how how to customize the area of Service Desk message (e.g. deleting or add some additional tabs)?
Furthermore I would like to know how can I automatically assign a service message to SLA?
Thank you very much!
regards
Thom
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customize the area of Service Desk message? Can you please elaborate your requirement?
Feel free to revert back.
--Ragu
I would like to set up the messages with transaction type ZLFN.
The service message looks as follows:
Item Details --> Services --> Contract Data. After the tab "Contract Data" i would like to add a tab e.g. "CMDB"
Do you also know how to see automatically the the SLA'a data under "Contract Data"?
The SLA's data should be read from standard product "SUPPORT_HOTLINE"
Do you have perhaps some docu with sreen shots for this setup?
Thank you very much
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